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Adoor resident & leasing FAQ.

You have questions?
We have answers.

At Adoor, we want renting your next home to feel easy and stress-free. That’s why we created our FAQ section, filled with answers to the questions we hear most often. Whether you’re wondering about applications, leases, or maintenance, you’ll find helpful guidance all in one place. It’s a quick way to get the information you need without the wait. Explore our FAQ and see how Adoor makes renting simple, clear, and welcoming.

About Adoor

Adoor is an investment management company that owns single-family rental homes across 20+ metropolitan areas. All homes are managed by our subsidiary, Adoor Property Management.

We partner with Darwin Homes for certain systems and technology, but we are a separate business entity.

No. Adoor Property Management is headquartered in Atlanta and manages thousands of homes across 20+ MSAs. We are not affiliated with aDoor Property Management in Pensacola, Florida.

We currently operate in:

  • Atlanta
  • Birmingham
  • Charlotte
  • Columbus
  • Dallas
  • Greensboro
  • Houston
  • Indianapolis
  • Jackson
  • Jacksonville
  • Kansas City
  • Las Vegas
  • Nashville
  • Oklahoma City
  • Orlando
  • Phoenix
  • Raleigh-Durham-Chapel Hill
  • San Antonio
  • St. Louis
  • Tampa

  • Only apply through the official website: www.adoor.com.
  • We do not advertise on Craigslist or Facebook Marketplace.
  • We do syndicate through Zillow, Apartments.com, Hotpads, and Trulia. Always confirm the property details match our official site.

Rently is our self-showing technology partner. With Rently, you can securely access homes via smart lock after identity verification.

Searching, Applying & Leasing

  • Income at least 3× monthly rent.
  • Minimum credit score: 550 (some homes may require higher).
  • Bankruptcies must be discharged for at least 12 months.
  • Applicants with mortgages must show proof the property is leased or listed for sale.
  • No evictions in the last 7 years or outstanding rental debt.
  • Felonies within 7 years may disqualify; automatic denial for sex-related, terrorism, theft/check, or worthless check convictions.

  • All occupants 18+ must apply and be listed on the lease. Applicants designated as “occupant only” will not have their income considered towards the full household or applicant group and will not be evaluated on credit score.  They may still be disqualified based on bankruptcy history, eviction history, criminal history, or current high collections balanced.
  • The total number of occupants in one of our rental homes must not be greater than two times the number of bedrooms in the home plus one additional resident.

Yes. Co-signers must meet:

  • Credit score of 700+.
  • Income at least 5× monthly rent.

  • U.S. Citizens: Valid driver’s license, state ID, or U.S. passport.
  • Non-U.S. Citizens: ITIN with tax return, valid passport, and proof of legal residency.
  • Additional verification may be requested.

Yes. All applicants 18+ are screened for credit, eviction, and criminal history.

  • Max 4 pets per home.
  • $300 non-refundable fee per pet + $40 monthly pet rent.
  • Emotional Support Animals (with documentation) are fee-exempt.
  • Required: Professional carpet cleaning & flea treatment at move-out (with receipts).
  • Restricted breeds include (but not limited to): Akita, Pit Bull types, Rottweiler, Doberman, Mastiff breeds, Wolf Hybrids.

Yes. Income must equal 3× rent minus thevoucher amount. Proof of voucher and income required. For example, if rent is $1,000 and the voucher covers $700, the applicant must earn at least $2,300 per month.

No. Residents do not pay HOA dues but will be responsible for any HOA violation fines that occur during occupancy.

  • Application fee: One-time $55 per applicant (non-refundable).
  • Security deposit (based on credit).
  • One-time $199 move-in fee.
  • Monthly $20 smart lock fee.
  • Monthly Resident Benefits Package (varies by home).
  • $300 one-time non-refundable pet fee per pet.
  • $40 monthly pet rent per pet.

  • Schedule via the property page on www.adoor.com.
  • Tours available daily, 8:00 am – 8:00 pm.
  • "Coming Soon" homes cannot be toured but you may apply to join the waitlist.
  • Issues with smart lock access? Call (512) 991-9089 or (833) 642-3667 immediately.

No. Homes listed as “Coming Soon” are not yet available for tours. However, you may apply and join the waiting list to be notified once the home is ready.

  1. Find your property at adoor.com.
  2. Click Apply Now.
  3. Complete the online application, upload documents, and pay the $55 fee.
  4. Receive email updates on your status.
  5. If approved: You have 24 hours to sign your lease and pay the deposit.
  6. If denied: You will be notified; application fees are non-refundable.
  7. Applications may be transferred to another home prior to lease signing without an additional fee.

Yes. Applications may be transferred to another available home in our portfolio without an additional application fee, provided you still qualify. This must be done before signing a lease

Leases are signed electronically via the resident portal.

Moving In

On your lease start date, you will receive a Rently email at 9:00 am EST with home access instructions.

  • Application fee: $55 per applicant.
  • Security deposit.
  • One-time $199 move-in fee.
  • One-time $300 per pet deposit + $40 monthly pet rent.
  • $20 monthly smart lock fee.
  • Monthly Resident benefits package.

You must complete the checklist at move-in, which includes proof of renter’s insurance, payment of fees, and utility setup.

Residents are responsible for utility setup. We partner with Citizen to help streamline this process.

Current Residents

Use your portal to pay rent, submit maintenance requests, renew leases, and contact support.

  • Pay via bank account or debit card in your portal.
  • Late fees vary by state and are listed in your lease.
  • You can check payment status directly in the portal.

  • Required throughout the lease term.
  • Submit declaration page via your resident portal.
  • Renew before expiration to avoid violations or fees.

  • Access your lease anytime in the resident portal.
  • Renewal offers sent at least 60 days before expiration.
  • Month-to-month leases may be available with additional fees.
  • Breaking your lease may result in termination fees.

We may conduct exterior yard inspections, interior repair inspections, and move-out inspections.

Maintenance

  • Replacing air filters every 90 days.
  • Replacing light bulbs and batteries.
  • General pest control.
  • Keeping drains clear.
  • Preparing home for severe weather (freeze precautions, storm prep).

  • Submit through the resident portal.
  • Normal repairs: No charge.
  • Neglect or damage by residents/pets/guests: Charged to resident.

  • Emergency: Fire, flood, gas leak, burst pipes, no heat in winter, no A/C in extreme heat, electrical hazards. Call 911 if life/property is in danger.
  • Non-Emergency: Appliance issues, minor leaks, cosmetic problems.

  • We arrange weekly pool service, billed as a flat fee.
  • You may hire your own licensed contractor with prior approval.
  • All pool repairs must be submitted through the portal.

  • Secure outdoor furniture and items.
  • Follow any evacuation orders.
  • Cover windows if safe to do so.
  • Report any damage to us promptly.

Moving Out

Submit through the portal or email your property manager at least 60 days before lease expiration (unless your lease specifies otherwise).

You must update your expected move-out date in the portal. Rent is charged until the home is vacated.

Schedule shut-off for the day after your move-out and confirm final readings.

  • Leave home clean and remove personal items.
  • Return all keys, garage remotes, and devices.
  • Repair damage, replace bulbs/batteries, touch up walls.
  • Professionally clean carpets (receipt required).
  • Deep clean all appliances, cabinets, bathrooms.
  • Remove trash, pet waste, and debris.

Returned within the timeframe required by state law (usually 30 days), minus any damages or charges.

Roommate must apply and be approved. A new lease will be issued.

If you are a current resident, the easiest way to connect with us is by sending a message through your resident portal.  You can also email us at residents@adoorpm.com or call (833) 642-3667.

If you are a prospective resident, you can email questions to leasing@adoorpm.com or call (512) 991-9089.